Frequently Asked Questions

Return & Exchange Policy

After your return is processed, you will receive a store credit from us. However, you will still be responsible for your installment plan through Afterpay, QuadPay, Klarna or Sezzle.  

Cancellation Policy

Unfortunately, once payment has been completed, orders cannot be modified or cancelled. However, If you realize that you entered your shipping address incorrectly, please contact customer service immediately.

Shipping & Handling

Unfortunately, we do not offer local pick-up or drop off services. All orders are shipped via USPS to the shipping address listed on file. 

Orders & Payments

All purchases must be made through our website. Unfortunately, we do not accept payments via cash app.

All orders must be placed through the website. 

We accept the following forms of payment:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Afterpay
  • Quadpay
  • Klarna
  • Sezzle
  • Apple Pay
  • Google Pay
  • Shopify Pay
  • Pink Cashmere Gift Card

*Cash App is not accepted*

Unfortunately, we are not able to hold an item under any circumstances. 

If an item you want is currently sold out, click on "notify when available" then enter your size and email address. When the item is back in stock you will be notified by email.  

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If you still have questions, please contact us:

Email: Heydarling@pinkcashmere.net

Phone Support: (314) 705-4556, Monday-Friday, 10am - 4pm (CST)

Online Chat Support hours: Monday-Friday, 10am-5pm (CST)